Where is my item being shipping from? 

How will my item be shipped?

Where do you ship to? 

Is there anything that might delay my order?

How long will it be before I receive my order?

May I expedite my order?

I have not received any email confirmation from you. What happened?

What if I have questions about a product I'm purchasing?

What if I would like to cancel or change my order. What do I do?

I want to return my purchase? What do I do?

There is a problem with my product, but I am past the 15-day return policy. What can I do?

From where is my item shipped?

The majority of our products are shipped directly from their manufacturers or from their major distribution centers.

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How will my item be shipped?

Most products ship via common carriers such as UPS  

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Where do you ship to? 

We ship to United States, Canada and most other countries. For international orders email info@ecasewarehouse.com for shipping costs. In the United States we do not ship to P.O. Boxes or APO/FPO addresses.   Items shipped from the U.S. to Canada or other non-U.S. locations may incur taxes or duties.These related taxes or duties are the responsibility of the recipient. PLEASE NOTE JACK GEORGES PRODUCTS ARE ONLY AVAILABLE IN THE UNITED STATES.  

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Is there anything that might delay my order? 

While delays with orders are rare, they sometimes occur in the event of out-of-stock, discontinued, or backordered item situations with our manufacturers and/ or distributors. We endeavour to stay on top of these matters, but infrequently such scenarios crop up.  If this is the case with an item you have ordered, we will contact you regarding your options.

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How long will it be before I receive my order?

To estimate the delivery time for your order, follow this general equation: lead time + approximate shipping time = time to arrival.  In most cases, products take 2-6 business days to arrive, after their respective, stated lead times. A “lead time” is the amount of time the manufacturer or distributor must have between receiving and shipping your order.   For example, if the product you ordered has a 2 business day lead time and is shipping from California to New York (5-6 business days), your estimated delivery time is 7-8 business days from the day you received order confirmation.

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May I expedite my order?

Expedited shipping is available at check out for an additional cost. 

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I have not received any email confirmation or tracking from you.  What happened?

If you provided us with your email address but have not received email from us, please check your email program settings.  Your email program may be diverting emails from us to your spam or bulk mail folders!  We have seen this sort of thing happen particularly with customers who have AOL and Earthlink email addresses.

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What if I have questions about a product I’m purchasing?

Send  me an email inquiry at info@ecasewarehouse.com and I will contact you as quickly as possible.

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I would like to cancel or change my order. What do I do?

To cancel or change your order, please email me as soon as possible.  Orders may be cancelled or changed only prior to shipment from their respective manufacturers.  Please note that cancellation charges may apply.

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I want to return my purchase.  What do I do?

Please Click here to review my comprehensive return policy and follow the instructions.

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There is a problem with my product, but I am past the 15-day return policy.  What can I do?

All of the products we carry include a manufacturer’s warranty that exceeds our 15-day returns policy.  Please contact the manufacturer directly for any warranty-related issues.  If you are unsure how to contact your item’s manufacturer please contact us.